Privacy Policy

Last Updated: [July 20, 2025 ]

Bloomynest (“we,” “our,” or “us”) is committed to protecting your personal data and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website https://bloomuser.codequery.in/(collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We may collect the following personal details:

1. Full Name
2. Phone Number
3. Email Address
4. Service Address
5. Any information you provide while booking or communicating with us

b. Payment Information

1. Transaction and service booking history

Note: We do not store debit/credit card numbers. Payments are securely processed through trusted third-party gateways.

c. Location Information

1. We may collect your approximate or precise location to:
2. Connect you with nearby technicians
3. Enhance service accuracy and delivery

d. Photos and Media

1. Uploaded images (e.g., appliance condition, damage) provided by users for service requests or verification.

e. Device & Technical Data

1. IP address
2. Browser type and version
3. Device identifiers (e.g., OS, model)
4. Crash reports, app diagnostics, and usage behavior

2. How We Use Your Information

We use your information to:

1. Process bookings and assign service providers
2. Communicate about bookings, offers, or updates
3. Improve app and website performance
4. Provide customer support and troubleshooting
5. Comply with legal obligations or prevent fraud

3. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared:

1. With trusted technicians and partners to fulfill your service requests
2. With analytics services (e.g., Google Analytics) to improve our services
3. To comply with laws, regulations, or legal processes

4. Data Security

We implement industry-standard security measures such as:

1. HTTPS encryption for data transmission
2. Access control and monitoring systems

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure. Please avoid using public Wi-Fi for sensitive transactions.

5. Cookies and Tracking Technologies

Our website may use cookies to:

1. Analyze user behavior
2. Remember user preferences
3. Improve overall navigation and performance

You can manage cookie preferences through your browser settings.

6. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Your Rights

You have the right to:

1. Access or update your personal data
2. Request deletion of your account and associated data
3. Opt out of promotional communications

🔗 To request data deletion, visit:

https://bloomuser.codequery.in/

8. Children’s Privacy

Our services are not designed for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on our app and website with an updated date. Continued use of our Services constitutes your acceptance of the revised policy.

10. Contact Us

Bloomynest - Customer Support

📍 Office No 301, KR PLAZA, Baner – Balewadi Rd,

Above Union Bank of India, Pune, Maharashtra

📧 Email: support@bloomynest.com

📞 Phone: +91 99531 37080

🌐 Website: https://bloomuser.codequery.in/